Change Readiness
Certificate Program

Building Trust

This session introduces participants to the following objectives: Explain trust and why it is important during organizational change; Explore ways to identify deterioration in organizational trust; Discuss the 5 waves of trust, core behaviours necessary and the high trust behaviours associated with leadership. Familiarize yourself with self-trust and the cores of credibility and develop an action plan to build high trust behaviours.

Course curriculum

  • 1

    Change Readiness Certificate Program - Building Trust

    • How to use the course platform

    • Introduction Video

    • Building Trust Introduction

    • Pre-Assessment - Change Readiness: Building Trust

    • Preliminary Questions - Change Readiness: Building Trust

    • Introduction Activity - BINGO - Download the fillable PDF

    • Trust

    • Discussion Questions about Trust

    • Building Trust - James Davis

    • Covey and the 5 Waves of Trust

    • Covey's First Wave

    • Covey Wave 2

    • Covey's 5 Waves of Trust

    • Relationship Trust - Fillable PDF or Print

    • An Example of Relationship Trust

    • Covey Wave 3 and 4

    • 4 Cores of Trust Assignment - Fillable PDF or Print

    • Market Trust Discussion

    • Covey Wave 5

    • The Speed of Trust

    • Speed of Trust Executive Book Summary

    • 7 Warning Signs that Employees are Having Trouble Trusting

    • Building Trust in the Workplace - Reading

    • Organizational Trust Assessment

    • Post Assessment - Change Readiness: Building Trust

    • Conclusion Video

    • Questions/Comments?

    • Disclaimer