The Customer Service Essentials program is an online training program focussed on the foundational knowledge and skills required when working in customer service industries such as Retail and Hospitality.
Excellent customer service is the lifeblood of any organization and Customer Service Essentials training will not only assist learners in successfully gaining employment; but will enhance their skills to achieve long term job retention and career advancement.
The 4 modules with 12 lessons collectively form a 12-hour course, aiming to provide knowledge, understanding and skills required when working in customer service industries.
Essential Skills Focus:
|Oral Communication||Working with Others|
|Thinking Skills||Continuous Learning|
Further to her training experience, Melenie has a Certificate in Adult Continuing Education as well as a Psychological First Aid certificate which she applies to the training & education work she engages in. Her background in Human Resources helps support the diverse workforce bridge gaps and collaborate together for successful career and business growth.