Essential Skills for Human Resources at Work Certificate Program

Common HR Issues and Challenges

This session addresses some of the common Human Resource Manager (HRM) challenges including developing and implementing policies and procedures, workplace bullying and harassment and communicating with labour representatives. Objectives include the difference between conflict and harassment; collective bargaining; conflict management styles and some common HR terms.

Course curriculum

  • 1

    Essential Skills for Human Resources at Work Certificate Program - Common HR Issues and Challenges

    • How to use the course platform

    • Introduction Video

    • Common HR Issues and Challenges Introduction

    • Pre-Assessment - Essential Skills for HR at Work: Common HR Issues and Challenges

    • Preliminary Self Reflection Questions: Essential Skills for HR at Work: Common HR Issues and Challenges

    • Workplace Bullying. Lateral Violence and Harassment

    • What is discrimination?

    • The Different Between Bullying and Bossy Behaviour

    • Union Survey

    • Collective Bargaining

    • HR Policies in a Unionized Workplace - Please read and review

    • Collection Bargaining Discussion

    • Self-Assessment Instructions

    • Self Assessment - How do you prefer to deal with conflict?

    • Conflict Resolution Discussion

    • The Five Modes for Dealing with Conflict with a Focus on the First Mode: Avoiding

    • 2nd Conflict Mode - Collaborating

    • 3rd Conflict Mode - Compromising

    • 4th Conflict Mode - Competing / Forcing

    • 5th Mode and a Summary

    • Post Assessment - Essential Skills for HR at Work: Common HR Issues and Challenges

    • Conclusion Video

    • Questions/Comments?

    • Disclaimer

Essential Skills for
Human Resources at
Work Certificate Program

Common HR Issues and Challenges