Welcome to Essential Skills for Online Success

This training course is designed to provide knowledge on how to communicate effectively online.

Essential Skills for Online Success was designed in response to the demand for increased proficiency in online communications, which is not only a currently growing need and trend, but also a true essential skill for success in our world.   

The 10 modules, collectively which form a 40 hour course, aim to provide knowledge, understanding and application opportunities on how to communicate effectively and appropriately online.

Proficiency in online communication is an essential skill for success in today's world

This online course aims to provide knowledge, understanding and application opportunities on how to communicate effectively and appropriately using technology in response to the growing need for digital competence in the workplace.

This course covers:

  • Orientation to Digital Landscape and Essential Skills

    In this module we cover:

    What are Essential Skills
    What is Digital Competence
    What is the future need for Digital Competence

  • Functional Communication Skills for Online

    In this module we cover:

    Foundational Skills for Communication
    Legal Considerations for Technological Communication
    Cultural Considerations for Technological Communication

  • Social Intelligence for Working Online

    In this module we cover:

    What is Social IQ?
    Social Rules and Online Etiquette
    Contextual cues in Online Communications

  • Images and Online Communication

    In this module we cover:

    Do's and Don'ts of image use
    Ethical considerations
    Personality and Human-ness -v- upholding professionalism and competence

  • Instant Messaging

    In this module we cover:

    Instant Messaging Platforms
    Benefits and challenges of IM
    Guidelines for appropriate IM communications

  • Social Media

    In this module we cover:

    What is Social Media?
    Why is Social Media important (benefits -v- challenges)
    Appropriate communications on various platforms

  • Audio Conferences, Webcasts and Podcasts

    In this module we cover:

    What are Audio Conferences, Webinars and Podcasts?
    Online Etiquette for managing these audio platforms
    Contextual cues

  • Video Conference Calling

    In this module we cover:

    What are Video Conferences, Professional Online Meetings or Visual Collaborations
    Social rules and Etiquette for managing these platforms
    Contextual cues

  • Presentation Platforms

    In this module we cover:

    Common tools for creating online Presentations
    Main considerations for developing quality online Presentations
    Sharing or Delivering online Presentations

  • Putting it all together

    In this module we cover:

    Recap on key learning objectives
    Recap and Resources of key terminology
    Final evaluation & future "self-work" online

Your Instructor

Michelle Clarke

Michelle is one of 20 certified Master Civility Trainers in the world. Her extensive experience includes Civility at Work, professional presence, etiquette in a variety of contexts, as well as the World Citizen and Courtesy Coach offerings for children. These, combined with her Master's in Education, and various vital training programs such as the International Coach Federation accredited iPEC Educational Coach, Executive Leadership Expert, Essential Skills Analyst, along with years of life-long learning, proficient bilingualism, parenthood and a committed approach to “human-kindness” in every interaction make her the ideal person to serve your on-going learning essentials.
Michelle Clarke