Managing Diversity Certificate Program - Civility in the Workplace

The session objectives are to define civility, understand its causes, and its behaviours indicators, discuss the costs of incivility, as well as the rewards of civility, within the workplace, explore practical ways of practicing workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness and talk about the duties civility and respect imposes.

Course curriculum

  • 1

    Managing Diversity Certificate Program – Civility in the Workplace

    • How to use the course platform

    • Introduction Video

    • Civility in the Workplace Introduction

    • Pre-Assessment - Managing Diversity: Civility in the Workplace

    • What does respect look like, feel like, and sound like?

    • A Respectful Workplace is...

    • What is Civility?

    • Civility: Commitment to Kindness Dr. P. Forni

    • Civility in the Workplace - Is the "Golden Rule" the best measure?

    • Causes of Incivility

    • Incivility Assessment

    • Rewards of Civility

    • Rewards of Civility

    • Rewards of Civility Discussion

    • Developing Healthy Workplaces Article

    • Workplace Etiquette and Culture Assignment Instructions

    • Workplace Etiquette Assignment

    • Workplace Etiquette and Culture Assignment Discussion

    • Examples of how Canadian Etiquette can be Confusing to Newcomers

    • Civility at Work Case Study

    • Civility When Working with Others Quiz

    • 10 Actions You Can Focus on to Influence Culture of Respect Article

    • Post Assessment - Managing Diversity: Civility in the Workplace

    • Civility at Work Resources

    • Conclusion Video

    • Questions/Comments?

    • Disclaimer

Managing Diversity
Certificate Program

Civility in the Workplace