Transition to Leadership Certificate Program - Understanding Conflict Management

The objectives of this session will be discussing conflict management, conflict resolution and workplace conflict. Reflecting on your own conflict management style, exploring the role of a leader in managing conflict, differentiating between various types of conflict and what causes them and learning to choose the appropriate conflict management tools.

Course curriculum

  • 1

    Transition to Leadership Certificate Program – Understanding Conflict Management

    • How to use the course platform

    • Introduction Video

    • Introduction to Understanding Conflict Management

    • Pre-Assessment - Transition to Leadership: Understanding Conflict Management

    • Some Preliminary Questions about Conflict

    • Conflict Truths and Myths Introduction Activity

    • A Few Statistics on Conflict Management

    • Conflict Management Self-Assessment

    • Reasons for Conflict - An Introduction and then please click on the discussion box.

    • Avoiding as a Strategy for Dealing with Conflict

    • Compromising as a Strategy for Dealing with Conflict

    • Collaborating as a Strategy for Dealing with Conflict

    • Competing as a Strategy for Dealing with Conflict (Also called Forcing)

    • Accommodating as a Strategy for Dealing with Conflict, and Final Thoughts

    • Introduction to the TKI Model - video

    • Learning to Use Different TKI Modes –video

    • Conflict Case Studies - Please Download and Complete

    • Case Study Debrief

    • Review - Use the Right Conflict Mode in the Right Situation

    • 6 Steps to Managing Conflicting Parties

    • Lets Talk - A Guide to Resolving Workplace Conflicts (Resource from the Alberta Government)

    • Post Assessment - Transition to Leadership: Understanding Conflict Management

    • Conflict Resource List

    • Conclusion Video

    • Questions/Comments?

    • Disclaimer

Transition to Leadership
Certificate Program

Understanding Conflict Management